Ravenswood Surgery

Thomson Avenue, Johnstone, PA5 8SU

It's Sunday 10:56 AMSorry, we're closed

NHS

Telephone: 01505 331979

Fax: 01505 323444

Out of Hours: 111

Appointments

GP Appointments

Routine GP appointments can be made Online at the desk or by telephone. Your may see any of the doctors, but please try to see the same doctor for a continuing problem or illness so that he or she knows the treatment you have been given and what progress you are making.

The Receptionist will try and give you a convenient appointment with a doctor of your choice. If she cannot do this, she will suggest another time or another doctor who is available.

Routine appointments are 10 minutes long, if you have more than one thing to be discussed please make a 20 minute appointment.  Please do NOT come with a list of ailments, it is important that you prioritise what it is you wish to discuss with the GP.  Ten minutes will enable the doctor to properly diagnose your problem, issue you with medication (if appropriate) and or refer you on to further care.  If you come in with a list, it maybe be difficult for the doctor or clinician to appropriately diagnose you within a 10 minute appointment.  This can also cause them to run late with their surgeries.

If the doctor needs to see you again they will instruct you to make a further appointment with themselves or another clinician.

Urgent Appointments & Triage Advice

Patients with urgent problems will be seen the same day at our Emergency Triaging Surgery. Patients should telephone the Surgery between the hours of 8.30 am and 10.30 am Monday to Friday.  Patients are asked if their problem is urgent and if they cannot wait for a routine appointment, they will then have the opportunity to speak to a GP.

If you still need to be seen by our Emergency Doctor after your telephone consultation, you will be given a time to attend our Emergency Triaging Surgery which runs from 10.30 am  – 12.30 pm.  These appointments are 8 minutes long, the clinician will only deal with the problem/illness you called about.  If they require you to be seen again they will instruct you to make a further appointment.

Nurse Appointments

When you ask for a nurse appointment the reception staff will ask you what the appointment is for, in order that you can be given a slot that is sufficient in length for your visit.

Locum Doctors

From time to time, during holidays and sickness, we may employ the services of a Locum GP who is a fully qualified General Practitioner.

Our receptionists will advise you at the time of making your appointment that we have a Locum Doctor standing in for one of our GP’s.

For continuity, we try at all times to book Locum Doctors who are familiar with the Surgery and who have carried out sessions at Ravenswood Surgery on previous occasions.

Patients who do not attend

Unfortunately, due to the high number of patients who continually fail to attend for appointments, the Surgery has now adopted a policy whereby any patients who fail to attend three appointments or more in a six month period, will be written to and advised that should they fail to attend one more appointment, they will be asked to register with another GP in the area.

Telephone Advice

If you need to speak to a Doctor, please give your name, telephone number and details of your enquiry to one of our Receptionists and your doctor will ring you back when they are free.

Opening Times

  • Monday
    08:30am - 18:00pm
  • Tuesday
    08:30am - 18:00pm
  • Wednesday
    08:30am - 18:00pm
  • Thursday
    08:30am - 18:00pm
  • Friday
    08:30am - 18:00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED