Thomson Avenue, Johnstone, PA5 8SU
Telephone: 01505 331979
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Ravenswood Update Why are GP practices still working differently? Influenza and Covid Vaccines 2021/22 Season Presentation by Dr Kerri Neylon, Deputy Medical Director of Primary Care for NHS GG&C Retirement – Dr Andrew Wright Practice Clinical Website Details Coronavirus
To reduce the footfall into GP Premises during Covid-19, advice to GP Practices is to conduct telephone consultations with patients rather than face-to-face. Urgent consultations will be added to the GP telephone list each day, the GP will call the patient back and make a clinical decision as to whether the problem can be dealt with on the telephone or if a face-to-face consultation is required
Online appointment booking has been suspended during the pandemic. If your problem is on-going, please let the receptionist know and they will endeavour to add you to the same doctor for continuation of your problem or illness. This is not always possible due to GP demand.
If the doctor needs to see you face-to-face, they will arrange a time for your to attend.
Urgent Appointments & Triage Advice
During Covid-19, all telephone consultations are dealt with on the day. Please ensure that we have the correct telephone number for the GP to call you back and keep your phone next to you awaiting your call.
When you ask for a nurse appointment the reception staff will ask you what the appointment is for, you will be added to a telephone nurse message list for the Practice Nurse to call you back to arrange an appointment time for you to attend.
From time to time, during holidays and sickness, we may employ the services of a Locum GP who is a fully qualified General Practitioner.
Our receptionists will advise you at the time of making your telephone consultation if a Locum Doctor will be dealing with your call.
For continuity, we try at all times to book Locum Doctors who are familiar with the Surgery and who have carried out sessions at Ravenswood Surgery on previous occasions.